As part of the customer support team for Goldman Sachs credit card holders, I provided high‑level assistance with billing inquiries, payment processing, account access and transaction disputes. Supporting a prestigious financial brand demanded precision, discretion and strict adherence to compliance protocols. I delivered calm, professional service in high‑pressure situations, helping clients resolve sensitive financial concerns while maintaining trust and satisfaction.
Key Contributions & Skills
- Resolved billing discrepancies, payment issues and account access challenges with accuracy and empathy.
- Investigated and documented transaction disputes in alignment with financial compliance guidelines.
- Maintained strict adherence to privacy, fraud prevention and identity verification protocols.
- Strengthened knowledge of U.S. banking systems, credit card workflows and customer protection policies.
- Delivered bilingual support (English/Spanish) with professionalism and clarity.
- Collaborated with fraud, billing and technical teams to ensure timely resolution and client satisfaction.