Bilingual Sales & Support Specialist with over five years of experience delivering exceptional results for U.S.‑based clients across telecommunications, healthcare, finance, security and technology. I combine a consultative sales mindset with deep expertise in virtual assistance, customer retention and collections — both soft and hard — to drive revenue and build lasting client relationships.
My background spans B2B and B2C environments, where I’ve consistently exceeded performance targets, recovered high‑value accounts, and supported cross‑functional teams with empathy and precision. I’m fluent in English and Spanish, professionally trained in translation, and fully equipped to thrive in remote‑first roles.
I’m passionate about leveraging modern digital tools to streamline workflows, enhance communication and create value. Whether onboarding clients, analyzing performance or collaborating across time zones, I bring a toolkit and mindset built for impact.
These platforms are part of my daily workflow and reflect my adaptability, technical fluency and commitment to excellence in remote environments.
| Tool | How I Use It to Deliver Value |
|---|---|
| Slack | My go‑to for keeping remote teams aligned and energized. I manage channels with intention, integrate tools for seamless workflows and foster clear, respectful communication that keeps projects moving forward. |
| Office 365 | From advanced Excel dashboards to professional‑grade presentations and inbox mastery in Outlook, I use Office 365 to organize data, communicate effectively and deliver polished work across departments. |
| Calendly | I simplify scheduling for clients and colleagues alike. With smart calendar links and automated reminders, I eliminate back‑and‑forth and ensure meetings happen on time, every time. |
| Google Workspace | Collaboration is second nature with Google Workspace. I co‑edit documents in real time, manage shared Drives with precision and run productive meetings via Google Meet — all while keeping teams connected and informed. |
| Salesforce | I navigate Salesforce with confidence, tracking leads, managing pipelines and generating insights that help sales and support teams hit their targets. My experience here reflects a strong grasp of enterprise‑level CRM strategy. |
| HubSpot CRM | I bring inbound marketing to life through HubSpot. From automated email sequences to personalized client journeys, I use this platform to build trust, nurture leads and drive long‑term engagement. |
| PipeDrive | I keep deals moving with PipeDrive’s visual pipeline tools. My approach is proactive and organized — I know how to prioritize opportunities, follow up with precision and close with confidence. |
| RingCentral / Five9 | These platforms prove I’m not just tech‑savvy — I’m voice‑savvy. I handle high call volumes with empathy and professionalism, manage call flows efficiently and deliver real‑time support that builds loyalty. |
| Zoho CRM | Zoho’s flexibility is a perfect match for my problem‑solving mindset. I customize workflows, manage diverse client profiles and support teams with scalable solutions that adapt to changing business needs. |
Why This Matters: Knowing these tools isn’t just about checking boxes — it’s about being ready to contribute from day one. My experience with these platforms reflects remote work readiness, strong communication and time management, CRM strategy and client retention expertise, and a proactive, results‑driven mindset.