Technical Support & Mobile Sales Agent

Comcast (Xfinity) via Concentrix • Remote • Telecommunications

At just 18, I joined Concentrix to support Comcast’s residential customers, delivering high‑quality technical assistance and driving mobile sales. I provided frontline troubleshooting for home internet services, resolving connectivity issues, resetting modems and routers, and ensuring clients maintained reliable, high‑speed access. In parallel, I handled billing inquiries and actively promoted Xfinity Mobile plans, consistently exceeding performance targets. My customer satisfaction scores ranked among the highest on the team, and I was honored as Employee of the Month after closing more than thirty mobile lines in a single month.

Key Contributions & Skills