As a remote appointment setter and calendar coordinator for U.S.‑based physicians, I played a key role in streamlining daily operations and enhancing patient access to care. I managed complex calendars, scheduled medical appointments and ensured seamless coordination between patients, providers and insurance carriers. My responsibilities included verifying coverage with major insurers (Aetna, Medicare, Medicaid), collecting relevant medical information and optimizing appointment flow to reduce wait times and maximize provider efficiency.
Key Contributions & Skills
- Managed multi‑provider calendars, ensuring optimal scheduling and minimal conflicts.
- Scheduled appointments across specialties, balancing patient needs with provider availability.
- Verified insurance eligibility and benefits, reducing billing issues and improving patient experience.
- Handled PHI and sensitive medical data in compliance with HIPAA standards.
- Gained working knowledge of U.S. healthcare workflows, terminology and patient intake procedures.
- Delivered bilingual support (English/Spanish) to diverse patient populations across the U.S.
- Collaborated with front desk teams, care coordinators and insurance reps to ensure smooth operations.