ADT Security (via TLC Associates) • Home Security Support
As a remote support specialist for ADT, I assisted U.S. homeowners with both technical and billing inquiries related to their home surveillance systems. My role blended troubleshooting with account management, helping clients resolve issues ranging from device connectivity to payment plans and service upgrades. I provided clear guidance on financing options, service terms and equipment usage, ensuring customers felt confident and secure in their investment. Supporting clients with home security concerns required a high level of empathy, patience and problem‑solving—especially during urgent or emotionally charged situations.