Customer Service Foundations

LinkedIn Learning • PMI® Registered Education Provider

Through the Customer Service Foundations course by LinkedIn Learning, I developed essential skills for delivering empathetic, solution‑oriented support across diverse industries. The course is recognized by the Project Management Institute (PMI®) as part of its Registered Education Provider program, validating its relevance for professionals in client‑facing and project environments.

Key Learning Outcomes

Customer Support Fundamentals – Mastered the principles of effective customer service, including active listening, empathy and problem resolution.
Communication & Relationship Building – Learned techniques for building trust, handling difficult conversations and maintaining professionalism across channels.
Service Strategy & Process Awareness – Gained insight into service workflows, escalation procedures and aligning support with business goals.
Customer Retention & Satisfaction – Focused on delivering consistent value, managing expectations and turning feedback into actionable improvements.
Cross‑functional Collaboration – Understood how customer service integrates with project management, sales and operations to enhance the overall client experience.

Certification Details

Course Provider: LinkedIn Learning
Endorsed by: Project Management Institute (PMI®) – Registered Education Provider
PDUs Earned: 1 Professional Development Unit
Completion Date: August 8, 2025
Instructor: Shea Hanson, Head of Learning Content Strategy
Certificate ID: 9ce25f4ef830192de62eac3861ebc3487a09ee0235782de50ecbd0571d2095ce

View Certificate (PDF) | Verify Credential